To ensure that all visitors have a pleasant experience, Fukuoka Airport offers a variety of services to meet everyone's needs.
Available Facilities & Services
Please check the terminal map for details about each facility. Click the symbol on the map to see an actual photo of the facility.
Information
The Information desk is available for answering inquiries and providing help to those in need of it. Please feel free to ask the staff for assistance.
To confirm information prior to your arrival, please inquire by calling the airport at the following number.
For departing passengers, staff are available to help you get to your check-in counter once you have arrived at the airport. To request such assistance, please telephone the airport in advance.
Domestic Terminal
There are desks at both the north and south sides of Arrivals on the 1st floor, and another information booth is near the Security Checkpoint (South) on the 2nd floor.
092-621-6059 (6:20 am - 10:20 pm)
Information / North & Information / South
Available Services
- Lending Wheelchairs
- Lending Strollers
- Powered Wheelchair Charging
- Writing-board Information
- Getting to the Airline Counters
- Guidance to Public Transportation (for leaving Fukuoka Airport by these means)
- Taking Inquiries about Airport Facilities or Flights
Hours
- From 8:00 am to the last arrival
- ※It may be subject to change according to the situation.
Facilities Near Information / North
- Assistance-Dog Toilets
- Tourist Information for Disabled & Elderly Visitors
- *These are only located in the vicinity of the Information / North desk. Please be aware that they are NOT available at other information desks.
- *Hours vary for each facility.
2nd Floor Information Booth
Available Services
- Guidance to Airline Counters
- Guidance to Public Transportation (for leaving Fukuoka Airport by these means)
- For Information about Airport Facilities or Flights
Hours
- 6:50 am – 8:00 pm
International Terminal
There are information centers in the Central Lobby on the 1st and 3rd floors (parking-lot side).
092-621-0303 (5:00 am – 9:30 pm)
Available Services
- Lending Wheelchairs
- Lending Strollers
- Powered Wheelchair Charging
- Writing-board Information
- Getting to the Airline Counters
- Guidance to Public Transportation (for leaving Fukuoka Airport by these means)
- Taking Inquiries about Airport Facilities or Flights
Hours
- Information Desk on the 1st Floor from 7:00 am to the last arrival
- 3rd floor Information 7:00 am – 8:00 pm
- ※It may be subject to change according to the situation.
Facilities near the 1st floor General Information Center
- Assistance-Dog Toilets
How to Get to Fukuoka Airport Information Center
We will guide you to the information desk based on the transportation method you are using.
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Coming by Subway Directions to Fukuoka Airport International Terminal 1F Information
Get off the Fukuoka City Subway at Fukuoka-kuko (Airport) Station. For the Domestic Airport, after coming through the subway ticket gate, you can take an elevator to any floor of the airport.
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There are left and right ticket gates. After getting out of the elevator, head to the right and proceed through the ticket gate to reach the Domestic Passenger Terminal.
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After going through the ticket gate, please go up the elevator in the atrium to the 1st floor.
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Information / South (Coming from the subway, it is convenient to use Information / South)
After getting out of the elevator, proceed to the right. Follow the building as it curves to the left for about 50 meters, and you will see Information / South.
The information and services available here include: taking inquiries about the airport or flights, lending wheelchairs or strollers, recharging batteries in powered wheelchairs, taking questions on a writing-board, and guiding you to airline counters or modes of transportation.
*Service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors are only available in the vicinity of Information Desk North. Please be aware that these services are not available near Information Desk South.
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Information / North (Far from the subway)
Get out of the elevator and proceed to the right for about 5 minutes (300 meters). Pass by all the airline counters, and just past the rental lounges, you will see Information / North on the left.
Here, the same services as those offered at Information / South are available. In addition, near Information / North, you can find service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors.
Coming by Subway Directions to Fukuoka Airport International Terminal 1F Information
Get off the Fukuoka City Subway at Fukuoka-kuko (Airport) Station. You will arrive at the Domestic Terminal, so head for the International Terminal on the free, low-floor shuttle bus.
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Coming by Elevator
There are left and right ticket gates. To use the escalator to the International Terminal, head to the left and proceed through the ticket gate. Follow the signs indicating the International Terminal. Please take the 1st escalator, then the 2nd escalator to Exit 1A on the right. Just after getting off the escalator, you will see a shuttle bus stop (South Bus Stop).
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Coming by Elevator
To use the elevator, head to the right and proceed through the ticket gate. Between the escalators on your left and right, there is an elevator for wheelchair users. Take this elevator to the 1st floor.
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Get out of the elevator and proceed to the left. Follow the building as it curves to the left for about 50 meters to Entrance A. Exit from Entrance A and proceed to the right to arrive at the International Terminal Shuttle Bus Stop (South).
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The International Terminal Shuttle Bus Stop (South)
The shuttle bus to the International Terminal (a free, low-floor bus) runs approximately every 5 minutes. Take the shuttle for about 10 minutes, you will arrive at the International Terminal.
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The shuttle bus from the domestic terminal arrives on the north side of the international terminal’s first floor. After getting off the bus, proceed to the right and enter through the “A2 Entrance.”
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Once inside the building, head left, then turn right at the corner of the retail area. You’ll find the information desk straight ahead. Information and services are available here, such handling inquiries about the airport or flights, lending wheelchairs or strollers, charging batteries in powered wheelchairs, taking questions on a writing-board, as well as leading you to your airline counter or mode of transportation.
*Please note: the 1st floor is the “Arrival Lobby,” and the 3rd floor is the “Departure Lobby.” If you do not need to visit the 1st floor information desk, please use the elevator in front of the information desk to go up to the 3rd floor. After exiting the elevator, proceed left in front of the automatic baggage drop-off machines, and you will find the information desk.
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From Your Bus Stop to Fukuoka Airport Domestic Terminal 1F Information
Besides local lines such as Nishitetsu Bus and Royal Bus, highway buses will also take you to Fukuoka Airport from distant locations.
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City Buses, International Terminal Shuttle Bus
Those using Fukuoka city’s local lines (Nishitetsu Bus and Royal Bus) will arrive at the Domestic Passenger Terminal / South. This is also where you will get on the bus to leave the airport. Get on or off the free shuttle bus for the International Terminal at Bus Stop 1 (on the Domestic Terminal / South side) or Bus Stop 15 (on the Domestic Terminal / North side).
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Information / South (Coming by city buses or from the International Terminal Shuttle Bus Stop 1, it is convenient to use Information / South).
Get off the bus at the Domestic Passenger Terminal Building / South Bus Stop, and head to the right, facing the building. Enter the terminal building at Entrance A, and immediately to your left, you will see Information / South.
At this information Center, you can ask about the airport or flights, borrow wheelchairs and strollers, recharge your wheelchair's batteries, ask questions using a writing-board, and receive help getting to airline counters or modes of transportation.
*Service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors are only available in the vicinity of the Information / North desk. Please be aware that these services are NOT located near the Information / South desk.
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Information / North (far from Bus Stop 1 for City Buses, International Terminal Shuttle Bus)
Enter the terminal building and proceed directly to the right (for about 6 minutes on foot). Pass by all the airline counters, and just past the rental lounges, you will see Information / North on the left. Here, the same services as those offered at Information / South are available. In addition, near Information / North, you can use service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors.
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Highway Buses & the Airport Shuttle Bus
Coming by highway bus or the International Terminal Shuttle Bus, you will arrive at the Domestic Terminal / North (Bus Stops 16 & 17). Board the bus from here to leave the airport. Get on or off the free shuttle bus for the International Terminal at Bus Stop 1 (on the Domestic Terminal / South side) or Bus Stop 15 (on the Domestic Terminal / North side).
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Information / North (Arriving by highway bus or the International Terminal Shuttle Bus, it is convenient to use Information / North.)
Get off the bus at the Domestic Passenger Terminal Building / North Bus Stop. Enter the terminal building at Entrance G, and Information / North is about 30 meters to your left. Here you can ask about the airport or flights, borrow wheelchairs or strollers, recharge batteries for powered wheelchairs, ask questions on a writing-board, and receive guidance to your airline counter or means of transportation. In addition, near Information / North, you can find service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors.
*Service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors are only available in the vicinity of the Information / North desk. Please be aware that these services are NOT located near the Information / South desk.
≪Leaving the Airport by Bus≫
For those seeking assistance, information desks are set up on the 1st floor (one each near the Arrivals / North and Arrivals / South) as well as an information booth on the 2nd floor. Please feel free to ask staff here for assistance. They will guide you to your bus stop.-
Highway Bus Ticket Sales Counter
The Nishitetsu Highway bus ticket sales counter is on the left-hand side of Entrance G, located at the north end of the Domestic Terminal. In addition to touch-panel ticket machines, there is also a manned ticket counter.
Coming by Bus to Fukuoka Airport International Terminal 1F Information
Besides local lines such as Nishitetsu Bus and Royal Bus, highway buses will also take you to Fukuoka Airport from distant locations.
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Local Buses & Highway Buses
The route buses that pass through Fukuoka Airport arrive on the 1st floor of the international terminal, while the buses with Fukuoka Airport as their final destination arrive on the 3rd floor of the international terminal. Passengers using the express bus will arrive on the 3rd floor of the international terminal. However, all buses board on the 1st floor.
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Once inside the building, head left, then turn right at the corner of the retail area. You’ll find the information desk straight ahead.
Here you can ask about the airport or flights, borrow wheelchairs or strollers, recharge batteries for powered wheelchairs, ask questions on a writing-board, as well as receive assistance getting to your airline counter or mode of transportation. There are information centers at the 1F Arrival Lobby and 3F Departure Lobby (parking-lot side). After exiting the elevator, proceed left in front of the automatic baggage drop-off machines, and you will find the information desk.
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3F Bus Arrivals
Guests arriving on the 3rd floor will find the information desk near the E counter upon entering through the 3rd floor entrance.
Here you can ask questions about the airport and flights, borrow wheelchairs and strollers, recharge wheelchair batteries, ask questions on a writing-board, as well as receive help getting to your airline counter or mode of transportation.
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Domestic Terminal Shuttle Bus
The shuttle bus from the domestic terminal arrives on the north side of the international terminal’s first floor. After getting off the bus, proceed to the right and enter through the “A2 Entrance.” Once inside the building, head left, then turn right at the corner of the retail area. You’ll find the information desk straight ahead.
Here you can ask questions about the airport and flights, borrow wheelchairs and strollers, recharge wheelchair batteries, ask questions on a writing-board, as well as receive help getting to your airline counter or mode of transportation.
Leaving the Airport by Bus
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Destination & Bus Stop Monitors
An information monitor displaying the schedules for express and local buses is installed near the express and local bus boarding area on the 1st floor.
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Bus Ticket Sales & Bus Information Counter
There is a “Bus Information Counter” located near the express and local bus boarding area on the 1st floor.Bus tickets can be purchased at the bus information counter or at the touch-screen ticket vending machines.
If you need assistance, please ask at the bus information counter.
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Coming by Taxi to Fukuoka Airport International Terminal 1F Information
At the Domestic Passenger Terminal, there are 2 platforms for disabled passengers (5 & 14). Use these spaces to take your time getting in and out of your vehicle.
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Priority Platform (South) Number 5
Designed for the disabled, this barrier-free space is flat. When arriving at the south side of the terminal building, please use Priority Platform 5.
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Information / South (Coming from Priority Platform 5, it is convenient to use Information / South).
Get out of the taxi, and head to the left, facing the building. Enter the terminal building at Entrance A, and Information / South is directly to your left.
Here you can find out about the airport and flights, borrow wheelchairs or strollers, recharge wheelchair batteries, ask questions on a writing-board, as well as receive assistance getting to your airline counter or mode of transportation.
*Service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors are only available in the vicinity of the Information / North desk. Please be aware that these services are NOT located near the Information / South desk.
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Information / North (far from Priority Platform 5)
Head to the right from Priority Platform 5 to Entrance B. Enter the terminal building here and proceed to the right for about 5 minutes. Pass by all the airline counters, and just past the rental lounges, you will see Information / North on the left.Here, the same services as those offered at Information / South are available. In addition, near Information / North, you can use Service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors.
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Priority Platform (North) Number 14
Designed for the disabled, this barrier-free space is flat.
When arriving on the north side of the terminal building, please use Priority Platform 14.
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Information / North
Get out of the taxi at Priority Platform 14, and facing the building, head to the right towards Entrance F. Enter the terminal building and you will see Information / North on your right.
Here you can inquire about the airport or flights, borrow wheelchairs or strollers, recharge wheelchair batteries, ask questions on a writing-board, as well as receive help getting to your airline counter or means of transportation. In addition, near Information / North, you can find service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors.
*Service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors are only available in the vicinity of the Information / North desk. Please be aware that these services are NOT located near the Information / South desk.
Leaving the Airport by Taxi
- Taxis are waiting at stand 3 on the South side and stand 12 on the North side of the terminal.
- Please feel free to seek assistance at the information desks set up on the 1st floor (one each near Arrivals / North and Arrivals / South). They will guide you to your taxi stand.
- To use a “welfare taxi”, you must make advance reservations (as a rule, you should contact the taxi company directly). Please inquire at Information on the 1st floor about how to do this.
- If coming by a taxi for the disabled, please ask your taxi company to use Priority Platform 5 on the South side or Priority Platform 14 on the North side of the Domestic Terminal.
Coming by Taxi to the International Terminal Information Counter
For departing passengers, it is convenient to get off on the 3rd floor where the check-in counters are located.
In case you are getting off on the 3rd floor
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Upon entering through the 3rd floor entrance, you will find the information desk near the E counter.
Here, you can access services such as inquiries about the facility and flights, wheelchair rental, stroller rental, charging for electric wheelchair batteries, assistance with written questions, guidance to various airlines, and information about transportation options.
In case you are getting off on the 1st floor
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Please enter the airport via the A3 Entrance.
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Once inside the building, head left, then turn right at the corner of the retail area. You’ll find the information desk straight ahead. Here you can inquire about the airport or flights, borrow wheelchairs or strollers, recharge wheelchair batteries, ask questions on a writing-board, as well as receive help getting to your airline counter or means of transportation.
The 1st floor is the Arrivals Lobby and the 3rd floor is the Departures Lobby. Those who do not need to visit Arrivals can go straight to the 3rd floor Departures Lobby via the elevators, which can be found In front of the information desk. After exiting the elevator, proceed left in front of the automatic baggage drop-off machines, and you will find the information desk.
Leaving the Airport by Taxi
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The taxi stand is located near the exit from the A3 Entrance. Those requiring assistance should inform the Information Counter (located on the 1st and 3rd floors). Staff are available to help you get to the taxi stand, and provide support until you board.
Special welfare taxis must be requested ahead in time via the taxi company. (As a rule, customers should book themselves). For help booking, please inquire at the Information Counter (on either the 1st or 3rd floor).
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Coming by Private Car, Directions to Fukuoka Airport Domestic Terminal 1F Information
When coming by car, please use the Domestic Terminal Multistory Parking Lot, located next to the Domestic Terminal Building. There are 17 spaces reserved for disabled parking, and these are available for a half-price discount from standard parking rates. Since parking is free for the first 30 minutes, please make use of this parking lot for your send-offs and pick-ups.
The 1st and 3rd floors of the Domestic Terminal Multistory Parking Lot have multi-purpose restrooms equipped with ostomate toilets.-
To use a disabled parking space, please let the staff know by the intercom at the entrance gate.
(Staffed from 7:00 am to 11:00 pm)
After showing your Physical Disability Certificate (*1) on camera, you will be issued a disabled parking discount.
Disability Discounts
Upon presenting your Disability Handbook (*1), you will receive a 50% discount on parking.
Applying for a Disabled Parking Discount
Please use one of the following methods.- At the Multistory Parking Lot Entrance Intercom
To apply at the entrance intercom, please display your Physical Disability Certificate (*1) by following the staff directions to show it on camera. You will be issued a discount parking ticket. - Prepaid Parking Ticket Machine
If you didn’t apply for a discount at the entrance gate, you can still apply for it at a prepaid parking ticket machine. Press the intercom on the right side of the machine and display your Physical Disability Certificate (*1) on the camera. You will receive a discounted parking ticket.
Prepaid Parking Ticket Machine Locations: Multi-Storey Parking 1F - At the Exit
When paying at the exit gate, you can apply for the disabled parking discount. Press the intercom and show your Physical Disability Certificate (*1) to the staff, then your parking ticket will be discounted. - Pay Later
When the Domestic Terminal Multistory Parking Lot is unstaffed (from 11:00 pm to 7:00 am the next day), please ask about receiving a half-price discount after paying the full parking fee. However, receipts are required for later-date discount.
(092-611-4200 Both Domestic and International Terminals, from 7:00 am to 11:00 pm
*Necessary Documents to Apply for a Disabled Discount (1 of the following is required): Physical Disability Certificate, Rehabilitation Certificate, Mental Health & Welfare Certificate, War Wound or Disease Certificate, Atomic Bomb Survivor Certificate, Recipient of Medical Care for Specified Diseases, Recipient of Specified Medical Expenses (for designated incurable diseases) Certificate, Recipient of Medical Care for Specified Pediatric Chronic Diseases Certificate. Smartphone screen showing information registered in the Disabled Persons Handbook application.
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There are 7 parking spaces on the 3rd floor and 10 parking spaces on the 5th floor for the disabled.
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Press the intercom button in the handicap-accessible area, and a staff member will respond and release the lock plate. Once the lock plate is lowered, please park in this space. If you have a Disabled Parking Certificate issued by a local authority, please hang it on the rear-view mirror. (For example: Fukuoka Prefecture’s Fukuoka Magokoro Parking Certificate)
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Cards for Customers with Communication Challenges
There's a special card called an "ear-mark" placed by the intercom at the handicap parking spot. If using the intercom is tough for you, just show this card to the camera after pressing the intercom button. Our staff will gladly help you out.
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During unstaffed hours (23:00-7:00), please use the disabled parking spaces on the 3rd floor. You can also use the "Magokoro Parking Space" next to the disabled parking spaces on the 3rd floor.
Please hang your "Fukuoka Magokoro Parking Usage Card" on the rearview mirror of your car.
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Please use the crosswalk located near the multi-story parking garage to enter the terminal. You'll find Entrance F on the right side of the building as you face it.
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If you get off at the disabled boarding area (north side) #14.
Please enter the terminal through Entrance F on the right side facing the building.
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Information / North
Entering Terminal F, you will see the "Information Desk/North" on the front right side.
You will find information and services here, such handling inquiries about the airport or flights, lending wheelchairs or strollers, recharging batteries in powered wheelchairs, taking questions on a writing-board, as well as leading you to your airline counter or mode of transportation. In addition, near Information / North, you can use service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors.
*Service-dog restrooms, and Tourist Information for Disabled or Elderly Visitors are only available in the vicinity of the Information / North desk. Please be aware that these services are NOT located near the Information / South desk.
Coming by Private Car, Directions to Fukuoka Airport International Terminal 1F Information
If you are coming by private car, please use the International terminal parking lot adjacent to the International terminal. There are 16 spaces reserved for disabled parking, and these are available for a half-price discount from standard parking rates. It's free of charge for vehicles leaving within 30 minutes from entering, so please use the parking lot when seeing off or picking up.
The 1st floors of the International Terminal Multistory Parking Lot have multi-purpose restrooms equipped with ostomate toilets.
Reservations for International terminal parking lot are accepted.-
To use a disabled parking space, please let the staff know by the intercom at the entrance gate.
(Staffed from 7:00 am to 11:00 pm)
After showing your Physical Disability Certificate (*1) on camera, you will be issued a disabled parking discount.
Disability Discounts
Upon presenting your Disability Handbook (*1), you will receive a 50% discount on parking.
Applying for a Disabled Parking Discount
Please use one of the following methods.- Parking lot entrance gate intercom
To apply at the entrance intercom, please display your Physical Disability Certificate (*1) by following the staff directions to show it on camera. You will be issued a discount parking ticket. - Prepaid Parking Ticket Machine
If you didn’t apply for a discount at the entrance gate, you can still apply for it at a prepaid parking ticket machine. Press the intercom on the right side of the machine and display your Physical Disability Certificate (*1) on the camera. You will receive a discounted parking ticket.
≪Advance payment machine location≫ Multilevel parking lot 1st floor - At the Exit
When paying at the exit gate, you can apply for the disabled parking discount. Press the intercom and show your Physical Disability Certificate (*1) to the staff, then your parking ticket will be discounted. - Pay Later
When the International Terminal Parking Lot is unstaffed (from 11:00 pm to 7:00 am the next day), please ask about receiving a half-price discount after paying the full parking fee. However, receipts are required for later-date discount.
(092-611-4200 Both Domestic and International Terminals, from 7:00 am to 11:00 pm
*Necessary Documents to Apply for a Disabled Discount (1 of the following is required): Physical Disability Certificate, Rehabilitation Certificate, Mental Health & Welfare Certificate, War Wound or Disease Certificate, Atomic Bomb Survivor Certificate, Recipient of Medical Care for Specified Diseases, Recipient of Specified Medical Expenses (for designated incurable diseases) Certificate, Recipient of Medical Care for Specified Pediatric Chronic Diseases Certificate. Smartphone screen showing information registered in the Disabled Persons Handbook application.
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There are total 16 parking spaces for the disabled : 12 spaces on the 1st floor and 2 spaces on the 3rd floor (Reserved area) of the multilevel parking lot, as well as 2 spaces on the surface parking lot. Please park where the ♿ (wheelchair) marks are.
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As there are locking plates at the parking spaces for the disabled on the 1st floor of multilevel parking lot, please press the intercom on the terminal building side to have a staff get the locking plate down. If you have a Disabled Parking Certificate issued by a local authority, please hang it on the rear-view mirror. (For example: Fukuoka Prefecture’s Fukuoka Magokoro Parking Certificate)
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〈For customers who have difficulty in speaking 〉
Please press the intercom at the parking spaces for the disabled and wait for the staff to come.
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When the parking lot is unstaffed (from 11:00 pm to 7:00 am), please use the disabled parking spaces on the 1st floor. You can also use the Magokoro Parking Space near the parking spaces for the disabled on the first floor. Please hang the Fukuoka Magokoro Parking Certificate on your vehicle’s rear-view mirror.
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There is one crosswalk from the parking lot to the international terminal. Please cross the crosswalk and enter the international terminal through the “A3 entrance”.
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Once inside the building, head left, then turn right at the corner of the retail area. You’ll find the information desk straight ahead.
Information and services are available here, such handling inquiries about the airport or flights, lending wheelchairs or strollers, recharging batteries in powered wheelchairs, taking questions on a writing-board, as well as leading you to your airline counter or mode of transportation.
Please note: the 1st floor is the “Arrival Lobby,” and the 3rd floor is the “Departure Lobby.” If you do not need to visit the 1st floor information desk, please use the elevator in front of the information desk to go up to the 3rd floor. After exiting the elevator, proceed left in front of the automatic baggage drop-off machines, and you will find the information desk.
Tourist Information for Disabled or Elderly Visitors (*Inside the Domestic Terminal, next to Information / North)
Travel support is available to those in need of nursing services. Please contact the following numbers to inquire about the services that are offered.
Contact: Operating Company
Fukuoka & Kyushu UD Information Center
Fukuoka Airport Tourist Information for Disabled or Elderly Visitors
Website https://ud-kyushu.jp/en/my-front-page-en-u/
092-624-0888 (from 10:00 am to 6:00 pm)
Support Offered by Airlines
The following procedures vary by airline: assistance with boarding, using a wheelchair aboard the aircraft, transiting flights, traveling with a service dog, or requesting special meals. What’s more, depending on the airline, passenger guidance services inside Fukuoka Airport may be available, so please contact your air carrier.
Services on Each Floor
Please check the terminal map for detailed locations.
The Domestic Passenger Terminal
B2F (Basement 2nd Floor) | Fukuoka City Subway (Fukuoka Airport) Ticket Gates, Elevators, Convenience store |
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B1F (Basement 1st Floor) | The Security Office, Multi-purpose Restrooms, Bank (Nishi-Nippon City Bank teller windows), ATMs, Coin Lockers, Elevators |
1F (1st Floor Check-in & Arrivals) | Airline Counters (check-in procedures), Multi-purpose Restrooms, Nursing Rooms, Service-Dog Restrooms, Information Counters, ATMs, Coin Lockers, Baggage Delivery, Credit-card Rental Lounges, Smoking Rooms, Lost & Found, Public Telephones, Police, Restaurants, Drugstores, Bookstores, Convenience Stores, Bus Stops, Highway Bus Ticket Vending Machines, Taxi Stands, Passage to the Multistory Parking Lot, Elevators, cafes, group bus boarding and drop-off area, shuttle bus boarding and drop-off area, |
2F (2nd Floor Departure Lobby) | Security Checkpoints, Multi-purpose Restrooms, Nursing Rooms, ATMs, Medical & Dental Clinics, Smoking Rooms, Public Telephones, Souvenir Shops, Restaurants, Food Court, Elevators |
3F (3rd Floor) | Observation Deck, Multi-purpose Restrooms, Nursing Rooms, Restaurants, Relaxation Rooms, Paid Waiting Rooms, Smoking Rooms, Elevators |
4F (4th Floor) | Observation Deck, Restaurants |
The International Passenger Terminal
1F (1st Floor) | Arrival Lobby, Customs (upon arrival), Multi-purpose Restrooms, Information, ATMs, Currency Exchange, Baggage Delivery, Lost & Found, Smoking Rooms, Convenience Stores, Restaurants, Bus Stops, Bus Information, bus ticket vending machine, Taxi Stands, Elevators, travel agency counter, coin lockers, Wi-Fi rental/SIM count, Wi-Fi pickup/return lockers, rental car counter, cafes, group bus boarding and drop-off ar, shuttle bus boarding and drop-off area, nursing room, service dog restroom, public telephone, tourist information center |
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2F (2nd Floor) | |
3F (3rd Floor) | Airline Counters (check-in procedures), Security Checkpoints, Immigration, Travel Agency Counters, Multi-purpose Restrooms, Information, Public Telephones, Currency Exchange, ATMs, Coin Lockers, Police, Duty-Free Shops, Souvenir Shops, Smoking Rooms, Elevators, cafes, nursing room, public telephone, credit card lounge, drop-off area |
4F (4th Floor) | Observation Deck, Multi-purpose Restrooms, Restaurants, Paid Waiting Rooms, Elevators, prayer room, airline lounge (entrance is on the 3rd floor) |
Departure Procedures Flow
The Domestic Terminal
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1. Check-in (Boarding Procedures)
Location: 1F Each Airline Counter (Or check-in prior to the flight on the Internet)
Please allow enough time to complete check-in procedures, as indicated by the airline at the time of your reservation. Also, please complete any procedures for checking in your luggage.
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2. Security Checks
Location: 2F Security Checkpoints
Security checks will be conducted for every passenger and all carry-on luggage. If you need assistance with this process, you may use the priority lanes. Please feel at ease as you proceed.
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3. Boarding
Location: 2F
After passing through the security checkpoint, and checking the boarding gate number on your boarding pass, please wait for your flight in the area of your gate. For flights departing from Gates 81 and 82, please proceed to the Departure Bus Lounge on the 1st floor.
Monitors placed on the 1st and 2nd floors of the Domestic Passenger Terminal indicate waiting times to go through Security (there are 2 checkpoints, 1 each at the North and South ends). This information is also displayed on the Top screen of the Fukuoka Airport website. Please check how crowded they are, and allow yourself enough time to go through the security check.
The International Terminal
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1. Check-in (Boarding Procedures)
Location: 3F International Terminal Departure Lobby Check-in Counters (A-M)
Please present your passport and boarding pass here. Please be sure to allow enough time to complete check-in procedures, as indicated by the airline at the time of your reservation.
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2. Departures (Security Checks & Immigration)
Location: 3F Departures
Following check-in, please proceed to Departures. After going through a Security checkpoint, please proceed to Immigration. Please present your passport and boarding pass at both Security and Immigration.
If you need assistance with this process, you may use the priority lanes. Please feel at ease as you proceed. -
3. Boarding
Locations: 2F or 3F
After checking the boarding gate number on your boarding pass, please wait for your flight in the area of your gate. While waiting for your flight, why not visit the duty-free shops?
Baggage Delivery
You may have your baggage delivered from the airport to your home or hotel.
The Domestic Terminal
Baggage delivery service counters are located on 1F, North.
- Japan Post / Yu-Pack (092-627-2270)
- Yamato Transport (092-624-1155)
The International Terminal
The courier service has a counter located near the express and local bus boarding area on the 1st floor.
- Yamato Transport (092-477-7567)
- Sagawa Express (092-433-5810)