FUKUOKA AIRPORT

LANGUAGE
PAGETOP

Inquiries & FAQ

Here you can find the answers to frequently asked questions as well as contact details for various departments.

Frequently Asked Questions

Contact Information for Various Inquiries

For Flights
Flight Inquiries
  • For information on ticket prices, reservations, changes and the status of upcoming flights, please contact your airline directly.
    When dialing, please note that you cannot be transfered from one airline to another, so be sure to dial the correct number for your airline.
For Services & Facilities
Inquiries About Services & Facilities
Fukuoka Airport Information Counters
  • Domestic Passenger Terminal Building
    092-621-6059(Opening hours: 6: 20~22: 20)
  • International Passenger Terminal Building
    092-621-0303 (Opening hours: 5: 00~21: 30)
*Calls are recorded in order to confirm the contents of the inquiry and to improve future service.
*Please be careful not to dial the wrong number.
For Traffic Access
  • Fukuoka City Subway Inquiries
    • Subway Telephone Center
      092-734-7800(Business hours: 8: 00~20: 00)
    *Please be careful not to dial the wrong number
  • Highway Bus Reservations
    • Kyushu Expressway Bus Reservation Center
      0120-489-939(Business hours: 8: 00~19: 00)
      (092-734-2500 from PHS / IP phone)
    *Please be careful not to dial the wrong number
  • Other Routes and Express Buses
    • Airport Bus Information Desk
      092-621-2451
    • Nishitetsu Customer Center
      0570-00-1010(Business hours: 6: 00~24: 00)
      (092-303-3333 from PHS / IP phone)
    *Please be careful not to dial the wrong number
  • Inquiries About Car Parking and Lost Parking Tickets
    • Domestic Terminal / international Terminal parking lot
      092-611-4200(Working hours: 7: 00~23: 00, open year-round)
    *Please be careful not to dial the wrong number
For Immigration Procedures
  • Inquiries About Immigration Procedures
    • Fukuoka Regional Immigration Bureau
      092-717-5420
    • Fukuoka Regional Immigration Bureau, Fukuoka Airport Branch Office (International Terminal Building)
      092-477-0121
    *Please be careful not to dial the wrong number
  • For inquiries about duty-free, luggage procedures for prohibited and restricted goods, and other customs procedures.
    • Fukuoka Airport Branch Customs
      092-477-0111
    *Please be careful not to dial the wrong number
  • For inquiries about bringing animals through the airport such as pets, products made from meat and any other animal-related queries.
    • Animal Quarantine Station, Fukuoka Airport Moji Branch
      092-477-0080
    *Please be careful not to dial the wrong number.
  • For inquiries about bringing plants, fruit and vegetables through the airport, and other matters related to quarantine.
    • Moji Plant Protection Station/ Fukuoka Airport Branch Office
      092-477-7575
    *Please be careful not to dial the wrong number.
  • For inquiries related to imported food affecting health such as international infectious disease prevention and quarantine.
    Fukuoka Quarantine Station/ Fukuoka Airport Branch
    • For inquiries related to quarantine or health
      092-477-0207
    • For inquiries related to the import of foodstuffs
      092-477-0208
    *Please be careful not to dial the wrong number.
For Lost and Forgotten Items
  • Inquiries Regarding Items Lost or Forgotten at the Airport
    Fukuoka International Airport Co., Ltd Security and Disaster Prevention Division
    • Domestic Terminal
      092-622-8845
    • International Terminal
      092-483-7009
    *Please be careful not to dial the wrong number.
  • Inquiries Regarding Items Lost or Forgotten Outside the Airport
    • Fukuoka Airport Police Station Accounting Department
      092-621-0110(extension:231)
    *Please be careful not to dial the wrong number.
  • Inquiries about items lost or forgotten on the plane or at the check-in counter
      • Contact the relevant airline or the check-in counter to get information about lost items.
  • Inquiries Regarding Items Lost at the International Terminal Gate

    • Fukuoka Airport Branch Customs
      092-477-0111
    *Please be careful not to dial the wrong number.
For Aviation Noise and TV Interference
  • Inquiries About Aviation Noise and TV Interference
    • Ministry of Land, Infrastructure, Transport and Tourism Osaka Aviation Department Fukuoka Airport Office
      092-621-3103 (main) Reception hours 8: 30~17: 15 (weekdays only)
    *Please be careful not to dial the wrong number.

Useful Links

    • On this page you can find a collection of useful links to various websites, including airports across Japan, Government offices and Transportation authorities.

About Fukuoka Airport Information Counters

  • We provide takeoff and flight information, hotel information, hotel and car rental reservations, and information about transportation links in and out of the airport. If there is anything that we can help you with, please feel free to inquire.
*Hotel and car rental reservations can be made at the Information Desks on the 1st floor of each terminal.

Domestic Passenger Terminal Building

International Passenger Terminal Building

  • Telephone Inquiries

    For facility information and lost property inquiries via phone, please contact the number below.

    Fukuoka Airport Information Counter
    • Domestic Passenger Terminal Building
      092-621-6059(Opening hours: 6: 20~22: 20)
    • International Passenger Terminal Building
      092-621-0303(Opening hours: 5: 00~21: 30)
    *Calls are recorded in order to confirm the contents of the inquiry and to improve future service.
    *Please be careful not to dial the wrong number.

Inquiries via Web

We will respond to your inquiries between 9:00 to 17:00. Please understand that it may take some time to answer or we may not be able to answer depending on the content of the questions.