For the Blind and Visually-Impaired

Domestic Terminal
International Terminal

Those requiring assistance should visit one of the 1st floor Information Counters (located in the North and South of the terminal building), or the Information Booth located on the 2nd floor. Qualified staff are available to guide you as you move through the airport. If you contact the airport in advance, staff will be made available to meet you, to help you to your check-in counter.

Tactile Information Boards
Tactile Information Boards can be found on the 1st floor at entrances to the Domestic Terminal Building (A, B, E, F) and in the Access Hall on the Subway 2nd floor.
When standing in front of one of the Tactile Information Boards, an automated voice will come on. Entering the Terminal Building alone will not activate this voice. Please follow the Braille blocks to position yourself in front of the board.
The Tactile Information Boards include tactile and Braille versions of the terminal map. Blind and visually impaired customers can understand these maps by touching them.
By pressing the corresponding buttons, a voice will guide you to the locations of Airport Information Counters, Airline Counters, elevators and toilets.
Braille Blocks

Braille blocks are installed on the 1st floor of the Domestic Terminal. You can use these to navigate your way to the Airline Counters, toilets, and North and South Information Counters.
Please be careful during busy times, when lines tend to extend across Braille blocks. Furthermore, please be aware that there are no Braille blocks on the 2nd, 3rd and 4th floors.
If you require assistance, please speak to staff at one of the Information Counters, located in the North and South of the 1st floor, or at the 2nd floor Information Booth. Staff will help to guide you to your Check-in Counter.
After checking in, staff from your airline will assist you. Procedures will differ by airline, so please contact the airline you are travelling with for more detailed information.

Airline Information

Toilets & Multipurpose Restrooms

All of the toilets at the airport are installed with voice guidance that will activate as you enter the toilet. Tactile and Braille maps are also installed. Visually impaired customers can understand by touching the map. By touching the voice guidance buttons for 'Male' 'Female' and 'Multipurpose Restrooms', a voice will tell you how to get to each.
There are Multipurpose Restrooms on every floor of the Airport. Inside the toilet, near the door, you can find a voice guidance button too. You can listen to information about the location of each facility, and how to operate the toilet's functions. Multipurpose Toilets can be found on the 1st floor of the Domestic Terminal Building in the places indicated by a red box on the map below.

Find out more about the features of the Multipurpose Restrooms

Bringing Assistance Dogs to the Airport

All of the facilities in the Terminal Building welcome Assistance Dogs. (Pet dogs are not allowed, and we ask for your understanding regarding this).The boarding procedures for Assistance Dogs vary by airline. Please speak directly to the airline you are travelling with for more information.

Airline Information

Assistance Dog Toilets

You can find Assistance Dog Toilets on the 1st floor of the Domestic Terminal Building near to the North Information Counter.(Please understand that pet dogs are not permitted to use these facilities.)

Assistance Dog Toilet Facilities
Equipped with a sink, litter tray, shower for disposing of excrement, and a stand for dogs, so that wheelchair users can reach their companions more easily. (Height is approximately 30 cm)

The door is kept locked. If you press the intercom located next to the door, and say that you would like to use the facilities, the door will unlock for you. The dog stand is around 30-cm high. Please take care that your dogs don't hit their lower legs. If you are unsure as to the location of the Assistance Dog Toilets, or unsure how to use them, please talk to staff at the North Information Counter.
After using the facilities, please be sure to clean up any mess. If you need help cleaning, please contact a member of staff via the intercom on the wall next to the door. The door will be locked remotely after you leave, so you need not worry about it.

Getting to Security (2nd Floor) from the 1st Floor

See the Domestic Terminal Map for information on how to get to the 1st floor, depending on what mode of transport you used to come to the airport.
After checking in on the 1st floor, you can move up to the 2nd floor Security. There are elevators in three places - in the South, Center and North of the terminal. All are installed with voice guidance and Braille. You are free to use either of the two Security Checkpoints, situated in the North and South of the Terminal. For your convenience, it is recommended that you check what side your Boarding Gate is on via the Departures Board, and make your way to the Security Checkpoint which is nearest.
* Please be aware that there are no braille blocks on the 2nd floor. Those who require assistance can be guided by staff. Please ask for help at one of the Information Counters, found in the North and South of the 1st floor, the Information Desk on the 2nd floor, or your airline counter.

From Security to Boarding

At Security, there is a special lane reserved for customers who require assistance. Staff are on hand to help, so you can relax and feel at ease. After passing through security, you will have access to priority seating while waiting for your flight to board.
Depending on your airline, the service you receive after passing through security until boarding will differ. Please enquire with you airline directly if you should require assistance, or want to know more information in advance.

Airline Information
Those requiring assistance should visit one of the Information Counters, located on the 1st and 3rd floors, or the Information Booth located on the 2nd floor. Qualified staff are available to guide you as you move through the airport. If you contact the airport in advance, staff will be made available to meet you, to help you to your check-in counter.

Tactile Information Boards
A Tactile Guideboard is installed at the Entrance near the Shuttle Bus Drop-off Point on the 1st floor of the International Passenger Terminal Building.
The Tactile Information Boards include tactile and Braille versions of the 1st floor terminal map. Blind and visually impaired customers can interact with the maps by touching them.
Braille Blocks

Braille blocks are installed on the 1st and 3rd floors of the International Terminal. You can use these to navigate your way to the Airline Counters, toilets, and North and South Information Centers.
Braille blocks are installed at the outside taxi stands and bus stops to help you find your way in to the terminal. On the 1st floor of the terminal, Braille blocks are installed to help you find the toilets and multipurpose restrooms (on the South side), and the elevators (found in two places to the South of the main terminal entrance).There are no Braille blocks on the 2nd and 4th floors. If you need help, please talk to a member of staff at the 1st floor Information Counter. Staff will help you get to your Check-in Counter.
After checking in, your airline staff will assist you with the remaining procedures. This will differ by airline, so please contact the airline you are travelling with for more detailed information.

See Airline Information

Toilets & Multipurpose Toilets

All of the toilets at the airports have information in Braille. Tactile and Braille maps are also installed. Blind and visually impaired customers can interact with the map by touching it. There are Multipurpose Restrooms on every floor of the airport. Inside near the door, you can find a voice guidance button, too. You can listen to information about the location of each facility, and how to operate the toilet's functions. These toilets are spacious, letting you feel more relaxed.
Multipurpose Restrooms can be found on the 1st floor of the International Terminal Building in the places indicated by a red box on the map below.

Find out more about the features of the Multipurpose Restrooms

Voice Information Telephone Service

On the 3rd floor, as well as a staffed Information Counter, you can find an Information Telephone in the middle of the Check-in Counter area. Here, you can find out information regarding the terminal and flights, as well as information on transportation. To make it easier for visually-impaired customers to find, a sensor-activated voice will let you know when you are standing nearby the telephone.

Bringing Assistance Dogs to the Airport

All of the facilities in the Terminal Building welcome Assistance Dogs. (Pet dogs are not allowed, and we ask for your understanding regarding this).The boarding procedures for Assistance Dogs vary by airline. Please speak directly to the airline you are travelling with for more information.

Airline Information

Assistance Dog Toilets

An Assistance Dog Toilet has been set up next to the Entrance near the Group Bus Stand at the International Passenger Terminal Building.(Please understand that pet dogs are not permitted to use these facilities)

Assistance Dog Toilet Facilities
Sink, litter tray, shower for disposing of excrement

The door is unlocked during terminal opening hours. If you are unsure as to the location of the Assistance Dog Toilets, or need more information on how to use them, please talk to staff at the General Information Counter on the 1st floor.
After using the facilities, please be sure to clean up any mess. If you need help cleaning, please contact a member of staff via the intercom on the wall next to the door. When you exit the facilities, please leave the door unlocked.

Getting to Departures (3rd Floor) from the 1st Floor

Information on getting to the Airline Counters and Departure area on the 3rd floor. Please see the International Passenger Terminal Map for information on how to get to the 1st floor, depending on your mode of transportation. If you do not need to visit the 1st floor, you may proceed directly to the 3rd floor.
From the 1st floor, please proceed to the 3rd floor via the elevators situated at the main entrance. All of the elevators are equipped with voice guidance and Braille.
Upon exiting the elevator, you will find the Information Counter nearby. Behind the Information Counter are Check-in Counters A-M. Each airline has its own designated check-in counter, so please check your ticket for information. After checking in, please head towards Departures at the back.
*There is no Braille on the 2nd, 3rd and 4th floors. If you require assistance, please speak to a member of staff from your airline. If you inquire at the General Information Counter on the first floor, staff will put you in touch with someone from your airline.

From Departures to Boarding

Next is Security and Immigration. If you require assistance, please make your way to the Priority Lane on the right-hand side of entrance to Departures (Security). Please follow the instructions given to you by staff as you move forward. After passing through Immigration, there is priority seating available in the Departures lounge, which you may use while waiting to board.
Depending on your airline, the service protocol from here until boarding will differ. Please enquire with you airline directly if you should require assistance or want to know more information in advance.

Airline Information