Fukuoka Airport Official Website

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For the Sick and Injured

Here is information on the services available at Fukuoka Airport for passengers who are ill or injured.

  • If you need assistance, please notify staff at one of the Information counters on the 1st floor (either one, next to the North and South Arrivals) or the Information Booth on the second floor. Certified staff are on hand to assist passengers.

    Borrowing a Wheelchair

    Wheelchairs can be borrowed at an Information counter on the 1st floor (either one, next to the North and South Arrivals). Please return your wheelchair to the nearest Information Counter. If the departing passenger calls in advance, assistance is available from arrival at the airport to when you reach your check-in counter.
    They may be borrowed from 7:40 am until the last arriving flight (in accordance with Information's business hours).
    For inquiries, please call Domestic Terminal Information (092-621-6059). The location of the information desk is shown in the red frame on the terminal map below.

    A photo of an Information Counter
    A photo of Wheelchair to be lent

    Charging Electric Wheelchairs

    There are two Information Counters on the first floor (one each next to North and South Arrivals), where you can charge your electric wheelchair. While the batteries are being recharged, you may borrow a manual wheelchair. Please ask the staff for assistance.

    A photo of an under-the-counter Power Outlet
    A photo of Charging a Wheelchair

    Wheelchair Accessible Facilities

    Information / North , Information / South, public telephones, and drinking fountains (use of which may be restricted to prevent the spread of COVID-19) are set up with counters at a height for wheelchair users.

    A photo of an Information Counter
    A photo a Wheelchair-Friendly Counter

    Toilets and Multipurpose Restrooms

    • A photo of the Toilet Bowl Railing
    • A photo of a Low-rise Wash basin
    • A photo of a Nursing Bed

    Each floor is equipped with a multipurpose restrooms.

    Multipurpose Restroom Functions

    • The entrance is wide enough for people in wheelchairs and caregivers to enter and exit smoothly.
    • The room is spacious and easy to use.
    • It is equipped with handrails inside, making it easy to move from a wheelchair.
    • The wash basins are low to make it easier for people in wheelchairs to use them.
    • For ostomates, there is a basin for washing pouches and bottles, waste and clothes.
    • These restrooms have nursing beds (except for the multipurpose restroom next to Kawakami Dental Clinic on the 2nd floor, North side). The bed is large enough for an adult to lie down on, so please use it if you need to change clothes or feel sick.

    In addition, there are "priority toilets" in the men's and women's restrooms. The restrooms are spacious and wheelchair-accessible, and have simple ostomate facilities (running water for flushing pouches and bottles). Most of the restrooms are equipped with handrails. For the location of the multipurpose restrooms on the first floor of the Domestic Terminal Building, please refer to the red frame of the terminal map below.

    When you are feeling unwell

    If you are not feeling well, please use the benches provided in the airport. If you wish to rest in a quiet place, you can use the nursing beds (Multipurpose seats) in the Multipurpose Restroom. If you need a blanket, please ask at the information desk. An internal medicine and gastroenterology clinic is also located in the Domestic Terminal Building on the 2nd floor, North side.

    AED

    A photo of an AED

    Automated External Defibrillators (AEDs) have been installed throughout the airport. An easy-to-understand audio message will explain the operating procedure (including audio guidance for cardiac massage and ventilation).

    From the 1st floor to Security Checkpoints (2nd floor)

    Please check here for the routes to the 1st floor by various modes of transportation.After checking in on the first floor, this is the route to the security checkpoint on the second floor. Three elevators are located on the 1st floor, on the South, Central and North sides. Each one has a wide entrance and a low control panel for wheelchair accessibility. There are two Security Checkpoints, one each in the South and the North, which can be used for boarding. Please check the one nearest to your boarding gate before proceeding. If you have already checked in before arriving at the airport, please take the wheelchair-accessible elevator directly to the 2nd floor.

    From Security Checks to Boarding

    At the security checkpoint, there is a dedicated lane for passengers who need assistance. The staff will provide assistance so that wheelchair users can proceed slowly and comfortably. After passing security, priority seating is available in front of the boarding gate. Each airline has its own rules and procedures for handling passengers from the time they go through security until they board. Please contact your airline for information on matters like wheelchair transfers.

  • If you need assistance, please notify the Information Desk on the 1st floor or the 3rd floor Information Desk. We have certified staff to assist passengers.

    Borrowing a Wheelchair

    Wheelchairs can be borrowed at an Information Counter on the 1st floor (one each next to the North and South Arrivals). Please return your wheelchair to the nearest Information Counter. If the departing passenger calls in advance, staff can assist with guidance from arrival at the airport to your airline's check-in counter.
    Lending Hours (in accordance with the business hours of each Information Counter)
    1st Floor Information: from 7:10 am until the last flight
    3rd Floor Information from 5:00 am to 8:00 pm
    For inquiries, please call International Terminal information (092-621-0303, from 5:00 to 9:30 pm). The location of the Information Counter is shown in the red frame on the terminal map below.

    A photo of an Information Counter
    A photo of Wheelchair to be lent

    Charging Electric Wheelchairs

    At the Information Desk on the 1st floor and at the 3rd floor, you can recharge the batteries of the electric wheelchairs. While the batteries are being recharged, manual wheelchairs for rent are also available. Please ask the staff for assistance.

    A photo of an under-the-counter Power Outlet

    Wheelchair Accessible Facilities

    Information on the 1st and 3rd floors, public telephones, and water fountains (use of which may be restricted to prevent the spread of COVID-19) are set up with counters at a height for wheelchair users. Ramps and handrails have been installed at various locations, including the 4th floor Observation Deck.

    A photo of an Information Counter
    A photo a Wheelchair-Friendly Counter

    Elevators

    There are two elevators connecting the 1st to 3rd floors at the International Terminal Central Entrance. An elevator on the runway side connects the 2nd to the 4th floors. When going from the 1st floor to the 4th floor, it is easy to transfer on the 2nd floor. Both have wide entrances and low operation panels so that wheelchairs can use them.

    A photo of an Information Counter
    A photo a Wheelchair-Friendly Counter

    Toilets and Multipurpose Restrooms

    • A photo of the Toilet Bowl Railing
    • A photo of a Low-rise Wash basin
    • A photo of a Nursing Bed

    Each floor is equipped with a multipurpose restroom.

    Multipurpose Restroom Functions

    • The entrance has an automatic door with a button to open and close it (some toilets are manually operated). The doorway is wide enough for smooth entry and exit.
    • It is equipped with handrails inside, making it easy to transfer from a wheelchair.
    • The wash basins have been lowered to make it easier for people in wheelchairs to use them.
    • Multipurpose restrooms with ostomate facilities are available (with some exceptions). A water supply system has been installed near the toilet bowl for washing pouches and bottles. There is also a washbasin for flushing and washing.
    • Multipurpose restrooms with nursing beds (Multipurpose seats) are available (with some exceptions). The bed is large enough for an adult to lie down on, so please use it if you need to change clothes or feel sick.
    • Ostomate Restrooms
      Multipurpose restroom on the 1st floor, South
      Beyond Immigration on the 3rd floor: Multipurpose restrooms are to the North (near Gate 54), and to the South (near Gate 56)
    • Nursing Beds (multipurpose seat)
      Multipurpose Restroom on the North Wing of the 1st floor
      Multipurpose restroom on the South Wing of the 3rd floor before passing security check
      After passing the security check on the 3rd floor: Multipurpose restroom at the North Wing (near boarding gate 54), multipurpose restroom at the South Wing (near boarding gate 56)
    • Changing Rooms
      Near the restroom on the 1st floor (one each in the north and the south)
      3rd floor *Men only, near the restrooms before immigration (one in the north and one in the south)


    For the location of the multipurpose restrooms on the first floor of the International Terminal, please refer to the red box on the terminal map below.

    When you are feeling unwell

    If you are not feeling well, please use the benches provided in the airport. If you wish to rest in a quiet place, you can use the multipurpose beds (multipurpose seats) in the multipurpose restroom.

    • Locations of Nursing Beds (multipurpose seats)
      Multipurpose restroom on the North Wing of the 1st floor
      Multipurpose restroom on the South Wing of the 3rd floor before passing security check
      After passing the security check on the 3rd floor: Multipurpose restroom at the North Wing (near boarding gate 54), multipurpose restroom at the South Wing (near boarding gate 56)

    An internal medicine and gastroenterology clinic is also located in the Domestic Terminal Building on the 2nd floor, North side.

    AED

    A photo of an AED

    Automated External Defibrillators (AEDs) have been installed throughout the airport. An easy-to-understand audio message will explain the operating procedure (including audio guidance for cardiac massage and ventilation). An instruction panel with instructions on how to use the device is also available.

    From the 1st floor to the departure gate (3rd floor)

    This is a guide to the check-in counters of each airline on the third floor and the route to the departure gate.Please check here for the routes to the first floor by various modes of transportation.Passengers who do not need to go to the 1st floor are advised to go directly to the 3rd floor. Please use the elevator at the International Terminal Central Entrance on the 1st floor or the central escalator to go to the 3rd floor. Check in at the check-in counters (A to M). Check-in counter locations vary by airline, so please check your boarding pass. After check-in, please proceed to Departures at the back.

    From Departures to Boarding

    Passengers will go through Security and Immigration. If you require assistance, there is a priority lane to your right as you approach the departure gate. Please notify our staff and follow the instructions. After passing through the inspection, priority seating is provided in the waiting area before boarding. After passing through security and until boarding, each airline has different procedures. Passengers wishing to know in advance about wheelchair transfers and service details should contact their airline.