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If you need assistance, please notify staff at one of the Information counters on the 1st floor (either one, next to the North and South Arrivals) or the Information Booth on the second floor. Certified staff are on hand to assist passengers.
Borrowing a Wheelchair
- Wheelchairs can be borrowed at Information Desks (at both North and South Arrivals on the 1st floor).
Departing passengers may use 1 non-metallic wheelchair after going through the security checkpoints to get to the boarding gates. For more details, please ask the staff in charge at the Information Desk.
※Since there are a limited number of wheelchairs and strollers, please understand that lending them out may not be possible in some cases. - If you call ahead in time to let the staff know, they can meet you when you arrive at the Airport, to assist you in getting to your Check-in Counter.
- Lending Hours: From 8:00 am until the last flight.
(in accordance with Information's hours) - For inquiries, please call International Terminal information
(092-621-6059). - Airline companies also lend out wheelchairs.
Those wishing to use them, please contact each airline. - The location of the Information Counter is shown in the red frame on the terminal map below.
Charging Electric Wheelchairs
There are two Information Counters on the first floor (one each next to North and South Arrivals), where you can charge your electric wheelchair. While the batteries are being recharged, you may borrow a manual wheelchair. Please ask the staff for assistance.
Wheelchair Accessible Facilities
Information / North , Information / South, public telephones, and drinking fountains are set up with counters at a height for wheelchair users.
Toilets and Multipurpose Restrooms
Each floor is equipped with a multipurpose restrooms.
Multipurpose Restroom Functions
- The entrance is wide enough for people in wheelchairs and caregivers to enter and exit smoothly.
- The room is spacious and easy to use.
- It is equipped with handrails inside, making it easy to move from a wheelchair.
- The wash basins are low to make it easier for people in wheelchairs to use them.
- For ostomates, there is a basin for washing pouches and bottles, waste and clothes.
- These restrooms have nursing beds (except for the multipurpose restroom next to Kawakami Dental Clinic on the 2nd floor, North side). The bed is large enough for an adult to lie down on, so please use it if you need to change clothes or feel sick.
In addition, there are "priority toilets" in the men's and women's restrooms. The restrooms are spacious and wheelchair-accessible, and have simple ostomate facilities (running water for flushing pouches and bottles). Most of the restrooms are equipped with handrails. For the location of the multipurpose restrooms on the first floor of the Domestic Terminal Building, please refer to the red frame of the terminal map below.
When you are feeling unwell
If you are not feeling well, please use the benches provided in the airport. If you wish to rest in a quiet place, you can use the multipurpose beds (multipurpose seats) in the multipurpose restroom.
- Nursing Beds (Multi-purpose seats) Installation Locations
Please check at the multi-purpose restroom.
Additionally, there is an internal medicine and gastroenterology clinic located on the north side of the 2nd floor of the domestic terminal.
AED
Automated External Defibrillators (AEDs) have been installed throughout the airport. An easy-to-understand audio message will explain the operating procedure (including audio guidance for cardiac massage and ventilation).
From the 1st floor to Security Checkpoints (2nd floor)
Please check here for the routes to the 1st floor by various modes of transportation.After checking in on the first floor, this is the route to the security checkpoint on the second floor. Three elevators are located on the 1st floor, on the South, Central and North sides. Each one has a wide entrance and a low control panel for wheelchair accessibility. There are two Security Checkpoints, one each in the South and the North, which can be used for boarding. Please check the one nearest to your boarding gate before proceeding. If you have already checked in before arriving at the airport, please take the wheelchair-accessible elevator directly to the 2nd floor.
From Security Checks to Boarding
At the security checkpoint, there is a dedicated lane for passengers who need assistance. The staff will provide assistance so that wheelchair users can proceed slowly and comfortably. After passing security, priority seating is available in front of the boarding gate. Each airline has its own rules and procedures for handling passengers from the time they go through security until they board. Please contact your airline for information on matters like wheelchair transfers.
- Wheelchairs can be borrowed at Information Desks (at both North and South Arrivals on the 1st floor).
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If you need assistance, please notify the Information Desk on the 1st floor or the 3rd floor Information Desk. We have certified staff to assist passengers.
Borrowing a Wheelchair
- Wheelchairs can be rented at the 1st and 3rd floor Information Desks. Please return the strollers to the nearest information desk.
※The number of strollers is limited, so we seek your understanding if all strollers are lent out. - If you call ahead in time to let the Airport know, staff can meet you when you arrive, to assist you in getting to your Check-in Counter.
- Lending Hours (in accordance with Information's hours)
1st Floor Information Center 7:00 am until last flight
3rd Floor Information 7:00 pm-8:00 pm - For inquiries, please call International Terminal information
(092-621-0303). - The location of the Information Counter is shown in the red frame on the terminal map below.
Charging Electric Wheelchairs
You can charge electric wheelchair batteries at the information desks on both the 1st floor and the 3rd floor. While the batteries are being recharged, manual wheelchairs for rent are also available. Please ask the staff for assistance.
Wheelchair Accessible Facilities
Information Desk on the 1st Floor and 3rd floors, and water fountains (use of which may be restricted to prevent the spread of COVID-19) are set up with counters at a height for wheelchair users. Ramps and handrails have been installed at various locations, including the 4th floor Observation Deck.
Elevators
There are two elevators connecting the 1st to 3rd floors In front of the information desk on the 1st floor. An elevator on the runway side connects the 3nd to the 4th floors. When traveling from the 1st floor to the 4th floor, please transfer at the 3rd floor. Both have wide entrances and low operation panels so that wheelchairs can use them.
Toilets and Multipurpose Restrooms
Each floor is equipped with a multipurpose restroom.
Multipurpose Restroom Functions
- The entrance has an automatic door with a button to open and close it (some toilets are manually operated). The doorway is wide enough for smooth entry and exit.
- It is equipped with handrails inside, making it easy to transfer from a wheelchair.
- The wash basins have been lowered to make it easier for people in wheelchairs to use them.
- Multipurpose restrooms with ostomate facilities are available (with some exceptions). A water supply system has been installed near the toilet bowl for washing pouches and bottles. There is also a washbasin for flushing and washing.
- Multipurpose restrooms with nursing beds (Multipurpose seats) are available (with some exceptions). The bed is large enough for an adult to lie down on, so please use it if you need to change clothes or feel sick.
- Ostomate-compatible restroom and location of the caregiving bed (multi-purpose sheet).
Please check at the multi-purpose restroom. - Changing Rooms
Near the restroom on the 3rd floor
Please refer to the red-bordered section of the terminal map below for the location of the multi-purpose restrooms on the 1st floor of the international terminal.When you are feeling unwell
If you are not feeling well, please use the benches provided in the airport. If you wish to rest in a quiet place, you can use the multipurpose beds (multipurpose seats) in the multipurpose restroom.
- Nursing Beds (Multi-purpose seats) Installation Locations
Please check at the multi-purpose restroom.
Additionally, there is an internal medicine and gastroenterology clinic located on the north side of the 2nd floor of the domestic terminal.
AED
Automated External Defibrillators (AEDs) have been installed throughout the airport. An easy-to-understand audio message will explain the operating procedure (including audio guidance for cardiac massage and ventilation). An instruction panel with instructions on how to use the device is also available.
Getting to Departures (3rd Floor) from the 1st Floor
Information on how to get to the 3rd floor Check-in Counters and Departures area.See here for information on how to get to the 1st floor depending on what mode of transport you used to come to the airport.
If you do not need to visit the 1st floor, you may proceed directly to the 3rd floor departure area.
Please use the elevator located in front of the information desk on the 1st floor to go to the 3rd floor. Check in at the Check-in Counters (A-M). Counters are different depending on the airline, so please see the Flight Information Board for details on where your Airline Counter is situated. After checking in, please proceed to the Departures area at the back.From Departures to Boarding
Passengers will go through Security and Immigration. If you require assistance, there is a priority lane to your right as you approach the departure gate. Please notify our staff and follow the instructions. After passing through the inspection, priority seating is provided in the waiting area before boarding. After passing through security and until boarding, each airline has different procedures. Passengers wishing to know in advance about wheelchair transfers and service details should contact their airline.
- Wheelchairs can be rented at the 1st and 3rd floor Information Desks. Please return the strollers to the nearest information desk.