Fukuoka Airport Official Website

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For the Communication-Impaired or Those with Concerns about Using the Facilities

Services are available for the communication-impaired, such as those with intellectual, developmental, or mental disabilities, or those with concerns about the use of our facilities.

  • About the Information Board

    Each destination is represented with an easy-to-understand symbol (pictogram). In addition, there are security checkpoints, information centers, and arrival gates in the North and South of the terminal. To easily understand the Information Board, the North is color-coded "pink" and the South is color-coded "blue". Furthermore, the distance to each destination is indicated in meters, so you can predict the distance and proceed with confidence. There is also an information board that clearly states the waiting time at the departure security checkpoints, the distance to each of them, and the time required to travel there (excluding some parts). The waiting-time monitor is also color-coded "pink" for the North Security Checkpoint and "blue" for the South Security Checkpoint, making it easy to understand. Please check the boarding gate number on the boarding pass or the flight monitor in the terminal building, and compare it with the information board GATES number to determine whether to go to North or South Security Checkpoint. After confirming this information, please proceed to Security.

    A photo of a Security Checkpoint Information Board
    A photo of the Information Board Showing the Distance to your Destination

    Braille Blocks

    A photo of the Braille Blocks on the 1st floor of the Domestic Terminal Building

    On the 1st floor of the Domestic Passenger Terminal, Braille blocks are installed up to the counters of each airline, restrooms, and the North and South Information centers. This prominent yellow line helps avoid confusion as people are coming and going. Braille blocks are not installed on the 2nd, 3rd, or 4th floors, so if you need help, please contact the staff at 1st floor Information (one desk each next to the North and South Arrivals) and the 2nd floor Information booth. They will guide you to your airline's check-in counter. After check-in, each airline staff member will be happy to assist you. Services vary by airline, so please contact your airline for details.

    Toilets and Multi-purpose Restrooms

    • A photo of the Information Board at the Restroom Entrance
    • A photo of the Toilet Bowl Railing
    • A photo of a Nursing Bed
    • A photo of a Low-rise Wash basin

    Each floor is equipped with a multi-purpose toilet.

    Multi-purpose Restroom Functions

    • The entrance is wide, so you can enter and leave the restroom smoothly with your caregiver.
    • The restroom is spacious and comfortable.
    • The restrooms are equipped with nursing beds (except for the multi-purpose restroom next to Kawakami Dental Clinic on the North 2nd floor). The bed is large enough for an adult to lie down on, so please use it if you need to change clothes or feel sick.

    In addition, "priority toilets" are set up in the general men's and women's restrooms. The restroom space is large enough to allow access with a caregiver.

    If You Feel Sick

    If you are not feeling well, please use the benches provided in the airport. If you wish to rest in a quiet place, you can use the multi-purpose beds (multi-purpose seats) in the multi-purpose restroom. If you need a blanket, please ask at the information desk.
    An internal medicine and gastroenterology clinic is also located on the North 2nd floor of the Domestic Terminal Building.

    From the 1st floor to Security Checkpoints (2nd floor)

    After checking in on the first floor, this is the route to the security checkpoint on the 2nd floor. The elevators are located in the South, Center and North. They are all equipped with audio guidance. There are two Security Checkpoints, one in the South and one in the North, each of which can be used. Please check the one nearest your boarding gate before proceeding.

    * There are no Braille blocks or other markers on the second floor. If you need help, the staff will be happy to assist you. Please come to Information (at either desk next to the North and South Arrivals), the Information booth on the 2nd floor, or your airline check-in counter.

    From Security Check to Boarding

    At the security checkpoint, there is a dedicated lane for customers who need assistance. Staff will assist you so you can proceed slowly and in comfort. After passing through the security checkpoint, priority seating spaces are available before boarding. After passing through security checkpoints and until boarding, each airline offers different services. If you need assistance or would like to know the details of the service in advance, please contact your airline.

  • About the Information Boards

    The facilities and equipment at the airport are displayed in large font with easy-to-understand symbols (pictograms).

    A photo of a Security Checkpoint Information Board
    A photo of the Information Board Showing the Distance to your Destination

    Braille Blocks

    A photo of the Braille Blocks

    Braille blocks are installed on the 1st and 3rd floors. The prominent yellow line helps prevent confusion as people are coming and going. Braille blocks are installed on the route from the outdoor bus stops and taxi stands to the entrance, and on the 1st floor of the Terminal to the multi-purpose restroom (South side) and to the elevators (on the south side of the 2 located at the International Terminal Central Entrance). There are no Braille blocks on the 2nd and 4th floors. If you need assistance, please ask the staff at Information on the 1st or 3rd floors. The staff will direct you to the person in charge of your airline.

    Toilets and Multi-purpose Restrooms

    • A photo of the Information Board at the Restroom Entrance
    • A photo of the Toilet Bowl Railing
    • A photo of a Nursing Bed
    • A photo of a Low-rise Wash basin

    The multi-purpose toilet has a wide entrance, making it easy to enter with a caregiver. The room is spacious and easy to use. The multi-purpose restroom is equipped with an audio guidance button near the entrance door, offering voice guidance on the location and operation of the equipment. Please use the nursing beds (multi-purpose seats) and changing rooms in the multi-purpose toilets to change clothes.

    • Nursing Beds (Multi-purpose seats)
      Multi-purpose Restroom, 1st floor North
      Multipurpose restroom on the South Wing of the 3rd floor before passing security check
      After passing the Security Checkpoint on the 3rd floor: Multi-purpose restrooms are to the North (near Gate 54), and to the South (near Gate 56)
    • Changing Rooms
      Near the restroom on the 1st floor (one each in the North and the South)
      3rd floor *Men only, near the restrooms in front of Immigration (one to the North and one to the South)

    If You Feel Sick

    If you are not feeling well, please use the benches provided in the airport. If you wish to rest in a quiet place, you can use the nursing beds (multi-purpose seats) in the multi-purpose restroom.

    • Location of Nursing Beds (multi-purpose seats)
      Multi-purpose Restroom on the 1st floor, North side
      A multi-purpose restroom is on the 3rd floor, South side in front of the security checkpoint
      Past the security checkpoint on the 3rd floor: Multi-purpose restrooms are at the North side (near Gate 54), and at the South side (near Gate 56)

    An internal medicine and gastroenterology clinic is also located in the Domestic Terminal Building on the 2nd floor, North side.

    From the 1st floor to Departures (3rd floor)

    This is a guide to the check-in counters of each airline on the third floor and the route to the departure gate. Please check here for the routes to the 1st floor by various modes of transportation. Please use the elevator at the International Terminal Central Entrance on the 1st floor or the escalator in the center to go to the 3rd floor. Check in at the check-in counters (A to M). Check-in counter locations vary by airline, so please check your boarding pass. After check-in, please proceed to Departures at the back.

    From Departure to Boarding

    Passengers will go through Security and Immigration. If you require assistance, there is a priority lane to your right as you approach the departure gate. Please notify the staff and follow their instructions. After passing through the security checkpoint, priority seating is provided in the waiting area until boarding. From the time after inspection until you board, each airline has different services. If you need assistance or want to know more about the services in advance, please contact your airline.