For the Deaf and Hearing-Impaired

Domestic Terminal
International Terminal

If you need assistance, please notify an Information Desk on the first floor (one each next to the North and South Arrival gates) and the Information Booth on the second floor. We have certified staff to assist passengers.

Writing Board (information desk)

In order to facilitate communication with hearing-impaired and foreign visitors, writing boards are available at the Information desks on the first floor (one each next to the North and South Arrivals). The location of the Information desk is shown in the red frame on the Terminal Map below.

Assistance Dogs

Assistance Dogs are allowed in the airport terminal and all facilities in the terminal. (Please note that normal pet dogs are not allowed in the terminal.) Please note that airline companies vary in terms of accompanying passengers and check-in procedures. Please contact your airline for more information.

List of Airlines

Toilet for Assistance Dogs

A dog-friendly toilet is located on the first floor of the Domestic Passenger Terminal Building near Information / North. (Please note that pet dogs are not allowed to use these toilets.)

Equipment in the Toilet for Assistance Dogs

A wash basin, a container, a shower for disposing of excrement, and a table for dogs (about 30-cm high) is set up to enable easy access for wheelchair users.

The entrance is locked. If you press the intercom next to the door and say that you want to use it, it will be unlocked. The dog platform is about 30 cm high. Please be careful not to hit your dog's shins. If you do not know where or how to use the Toilet for Assistance Dogs, please ask the staff at Information / North.
Please clean up after use. If you need help cleaning, please contact us using the intercom next to the door in the Toilet for Assistance Dogs. The door will be locked remotely, so you may leave the door unlocked when you leave.

Emergency flashlight

For the hearing-impaired, all the toilet booths, multi-purpose toilets, nursing rooms, and other private rooms are equipped with flashlights that will blink to alert you in case of an emergency.

From the 1st floor to Security Checkpoints (2nd floor)

Here is information on getting to the 2nd floor Security Checkpoint after checking in on the 1st floor. See here for information on how to get to the 1st floor, depending on what mode of transport you used to come to the airport.There are elevators situated in 3 areas - at the North, South and in the center of the Terminal.
You are free to use either of the two Security Checkpoints, situated in the North and South of the Terminal.
For your convenience, it is recommended that you check what side your Boarding Gate is on via the Departures Board, and make your way to the nearest Security Checkpoint.

From Security Check to Boarding

At the security checkpoint, there is a dedicated lane for customers who need assistance. Staff will assist you so you can proceed slowly and in comfort. After passing through the security checkpoint, priority seating spaces are provided before boarding. After passing through security checkpoints and until boarding, each airline has different measures to take. If you need assistance or would like to know the details of the service in advance, please contact the respective airline.

List of Airlines

Information Center for Those Needing Assistance
If you need assistance, please inform the information desk on the 1st floor or the information desk on the 3rd floor.

Writing Board (information desk)

In order to facilitate communication with hearing-impaired and international visitors, writing boards are available at the general information desk on the first floor or the information desk on the third floor. We have assistance available at both the information desk on the 1st floor and the information desk on the 3rd floor.

Assistance Dog

Assistance Dogs are allowed in the airport terminal and all facilities in the terminal. (Please note that pet dogs are not allowed in the terminal.)Please note that airline companies vary in terms of accompanying passengers and check-in procedures. Please contact your airline for more information.

List of Airlines

Assistance Dog Toilets

There is a restroom for service dogs located outdoors on the 1st floor of the international terminal, near the group bus boarding area.(Please understand that pet dogs are not permitted to use these facilities)

Assistance Dog Toilet Facilities

Sink, litter tray, shower for disposing of excrement

The entrance is unlocked during the operating hours of the international terminal. If you are unsure as to the location of the Assistance Dog Toilets, or need more information on how to use them, please talk to staff at the Information Desk on the 1st floor.
After using the facilities, please be sure to clean up any mess. If you need help cleaning, please contact a member of staff via the intercom on the wall next to the door. When you exit the facilities, please leave the door unlocked.

Emergency flashlight

For the hearing-impaired, all the toilet booths, multi-purpose toilets, nursing rooms, and other private rooms are equipped with flashlights that will blink to alert you in case of an emergency.

Getting to Departures (3rd Floor) from the 1st Floor

Information on how to get to the 3rd floor Check-in Counters and Departures area.See here for information on how to get to the 1st floor depending on what mode of transport you used to come to the airport.
If you do not need to visit the 1st floor, you may proceed directly to the 3rd floor departure area.
Please use the elevator located in front of the information desk on the 1st floor to go to the 3rd floor. Check in at the Check-in Counters (A-M). Counters are different depending on the airline, so please see the Flight Information Board for details on where your Airline Counter is situated. After completing check-in, please proceed to the departure gate.

From Departures to Boarding

Passengers will go through security and immigration. For customers who need assistance, a priority lane is available on the left side as you approach the departure gate. Please notify our staff and follow the instructions. After passing through security checkpoints and until boarding, each airline offers different services. If you need assistance or would like to know the service details in advance, please contact your airline.

List of Airlines

Information Center for Those Needing Assistance