Fukuoka Airport Official Website

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For the Disabled and Elderly

An introduction to the services available at Fukuoka Airport for disabled and elderly customers.

  • If you require assistance, please let a member of staff know by visiting an Information Desk on the 1st floor, (situated at both North and South Arrivals), or at the Information Booth on the 2nd floor. Certified care-giving staff are available to help you.

    Wheelchair Lending

    Wheelchairs can be borrowed at Information Desks (at both North and South Arrivals on the 1st floor). You can return them to your nearest Information Desk.
    If you call ahead in time to let the staff know, they can meet you when you arrive at the Airport, to assist you in getting to your Check-in Counter.
    Lending Hours: From 7:40 am until the last flight.
    For more information, call Domestic Terminal Information, on 092-621-6059.Information Centers are highlighted in red boxes on the Terminal Map below.

    Information Counters
    Rental Wheelchairs

    Charging Electric Wheelchairs

    You can charge your electric wheelchair at the 1st floor Information Desks (situated at both North and South Arrivals). While waiting for your wheelchair to charge, feel free to borrow one of the Airport's rental wheelchairs. Just ask a member of staff.

    Information Counters
    Rental Wheelchairs

    Facilities Tailored for Wheelchair Users

    The following facilities have been designed at heights convenient for wheelchair users: Information Desk (North), Information Desk (South), public telephone, drinking fountains (use may be limited as part of measures to prevent the spread of COVID-19).

    Information Counters
    Wheelchair-Accessible Counters

    Toilets & Multipurpose Restrooms

    Multipurpose restrooms are available on all floors of the Airport.

    Multipurpose Restroom Facilities

    • The entrance is wide so wheelchair users can exit and enter smoothly, with enough space to be accompanied by a care-giver.
    • It is spacious inside, so you can relax as you use the facilities.
    • A hand rail is installed to give wheelchair users easier access to the facilities.
    • The sink is set low on the wall, so wheelchair users don't have to get out from their chairs.
    • If you should feel sick or need to change your clothes, you can use the bed located in the multipurpose restroom. The bed is large enough for adults to lie down on, too.

    There is also a Priority Toilet installed in the male and female restrooms. The space is wide enough for easy wheelchair access. Moreover, there are handrails installed in almost all of the Airport's toilets.Use the map below to find out where the Domestic Passenger Terminal Building 1st floor Multipurpose Restrooms are located, indicated by a red box.

    Toilet Handrail
    Sick Bed

    When you feel ill

    When feeling ill, you are free to rest on the benches located around the airport.
    If you need to be in a quiet space to rest, you can also use the beds in the multipurpose restrooms.
    Talk to the staff if you would like to borrow a blanket.There is also a General Internal Medical Clinic situated on the North side of the Domestic Terminal on the 2nd floor.

    Getting to the Security Checkpoint (2nd floor) from the 1st Floor

    Here is information on getting to the 2nd floor Security Checkpoint after checking in on the 1st floor. See here for information on how to get to the 1st floor, depending on what mode of transport you used to come to the airport.There are elevators situated in 3 areas - at the North, South and in the center of the Terminal.
    All have a spacious design, and low-set control panels, for the convenience of wheelchair users.You are free to use either of the two Security Checkpoints, situated in the North and South of the Terminal.
    For your convenience, it is recommended that you check what side your Boarding Gate is on via the Departures Board, and make your way to the nearest Security Checkpoint.If you have already checked in online before arriving at the airport, you can proceed to the 2nd floor via the wheelchair-friendly elevators.

    From Security to Boarding

    At Security, there is a special lane reserved for customers who require assistance. Staff are on hand to help, so customers in wheelchairs can also relax and feel at ease. After passing through security, you will have access to priority seating while waiting for your flight to board.

  • Those requiring assistance should contact the 1st or 3rd floor Information Center. Licensed care-giving staff are available to help.

    Wheelchair Rental

    Wheelchairs can be rented at the 1st and 3rd floor Information Desks. You can return them to your nearest Information Desk.
    If you call ahead in time to let the Airport know, staff can meet you when you arrive, to assist you in getting to your Check-in Counter.
    Rental Operating Hours (Varies by Information Center Business Hours)
    1st Floor Information Center 7:10 am until last flight
    3rd Floor Information Center 5 am - 8 pm
    For enquiries, please contact International Terminal Information, on 092-621-0303.Information Centers are highlighted in red boxes on the Terminal Map below.

    Information Counters
    Rental Wheelchairs

    Charging Electric Wheelchairs

    You can charge your electric wheelchair at the 1st floor and 3rd floor Information Desks. While waiting for it to charge, feel free to borrow one of the Airport's rental wheelchairs. Just ask a member of staff.

    Information Counters

    Facilities Tailored for Wheelchair Users

    The following are some of the facilities that have been designed at heights convenient for wheelchair users: 1st Floor Information Desk, 3rd Floor Information Desk, public telephone, water dispensers (use may be limited as part of measures to prevent the spread of COVID-19).Slope access as well as handrails are installed at various places across the airport, such as the 4th floor Observation Deck.

    Information Counters
    Wheelchair-Accessible Counters

    Elevator

    Situated at the International Terminal Main Entrance are two elevators connecting the 1st and 3rd floors. On the runway side, there is an elevator connecting the 2nd and 4th floors.To get from the 1st to the 4th floor smoothly, you should transfer on the 2nd floor. Both elevators have a spacious design, and low-set control panels, for the convenience of wheelchair users.

    A picture of the elevator connecting the 1st and 3rd floors
    A picture of the elevator connecting the 2nd and 4th floors

    Toilets & Multipurpose Restrooms

    Multipurpose restrooms are available on all floors of the Airport.

    Multipurpose Restroom Facilities

    • The entrance is wide so wheelchair users can exit and enter smoothly, with enough space to be accompanied by a care-giver.
    • It is spacious inside, so you can relax as you use the facilities.
    • A hand rail is installed to give wheelchair users easier access to the facilities.
    • The sink is set low on the wall, so wheelchair users don't have to get out from their chair.
    • If you should feel sick or need to change your clothes, you can use the beds found in the multipurpose toilets. The beds are large enough for adults to lie down on too.

    You can see the location of the International Passenger Terminal Building 1st floor Multipurpose Toilets on the map below, indicated by a red box.

    Toilet Handrail
    Sick Bed

    When you feel ill

    When feeling ill, you are free to use the benches found inside the airport to rest. If you need to be in a quiet space to rest, you can also use the bed in one of the multipurpose restrooms.

    • Sick Beds (Multipurpose Seats)
      1st Floor North-side Multipurpose Toilets
      3rd Floor Pre-Security Area : South-side Multipurpose Toilets
      3rd Floor Post-Security Area : North-side Multipurpose Toilets (Near Gate 54), South-side Multipurpose Restrooms (Near Gate 56)

    Getting to Departures (3rd Floor) from the 1st floor

    Information on how to get to the 3rd floor Check-in Counters and Departures area.See here for information on how to get to the 1st floor depending on what mode of transport you used to come to the airport.
    If you do not need to visit the 1st floor, you may proceed directly to the 3rd floor departure area.
    To go straight to the 3rd floor, take either the elevator at the International Airport's main entrance, or the central escalator. Check in at the Check-in Counters (A-M). Counters are different depending on the airline, so please see the Flight Information Board for details on where your Airline Counter is situated. After checking in, please proceed to the Departures area at the back.

    Departure to Boarding

    You will now proceed to Security and Customs. If you need assistance, you can use the Priority Lane, situated on the right-hand side in front of Departures. Follow the instructions given by staff as you proceed. After going through Security, please feel free to use the Priority Seating available in the Departures Lounge. Depending on your airline, the service you receive after passing through security until boarding will differ. Please enquire with you airline directly for more information on wheelchair boarding, services etc.