! important
- Please complete the customs clearance procedure before checking your baggage with the airline.
- Once you have checked in your items, you may not be able to verify the duty-free items and therefore may not be able to receive a refund.
- After going through immigration, you cannot return to the departure lobby for duty-free procedures.
What is a refund system (refund method)?
At duty-free shops, you purchase goods at including tax price, and the equivalent amount of the consumption tax is refunded after customs confirms that you are taking the goods out of the country upon departure.
Procedures for departure
When going through the tax refund process, you must have all the tax-exempt items you purchased with you. You will not be able to complete the process once your luggage is checked in, so please be sure to complete the tax refund process before checking in your luggage.
Please allow ample time for your arrival, as the tax refund process may take some time.
*If you are transiting within Japan, please complete the necessary procedures at your departure airport.
00. [Duty-Free Shops] Procedures at duty-free shops
As with the previous system, you will need to go through the tax-free procedure at a tax-free store. Purchases made in stores will be at including tax price.
- Items that have not undergone tax-free procedures at a tax-free store are not eligible for tax exemption.
- When going through the tax-free procedure at the airport, you must have all tax-free items in your possession.
- You will need to go through customs verification procedures when you leave the country within 90 days of the purchase date.
- Please check the latest announcement from the National Tax Agency for any changes to the system or eligibility requirements.
01. [Before boarding] Customs inspection procedure
Upon arrival at Fukuoka Airport, please complete one of the following procedures before boarding.
- Customs KIOSK terminal
- Dedicated website (Visit Japan Web)
Determination at a customs kiosk terminal.
When you present your passport at a customs kiosk terminal, it will be classified as either "GREEN" or "RED".
If the result is "GREEN"
Customs procedures are now complete.
Please proceed to 03 "Check-in (boarding procedures) and departure".
If the result is "RED"
Customs inspection will be required.
Follow the instructions of the customs officer and proceed to 02 "[Before Check-in (Boarding Procedure)] Customs Inspection (If Result is "RED")".
Determination via the dedicated website (Visit Japan Web)
The procedure requires connection to the customs-only Wi-Fi network.
Please note that the customs-only Wi-Fi is only accessible within the departure lobby on the 3rd floor of the international terminal.
[STEP 1] Connect to the customs-only Wi-Fi
The procedure requires connection to the customs-only Wi-Fi network.
SSID:Customs_WiFi_For_TaxRefund
Password: jcustoms
[STEP 2] Connect to Visit Japan Web
*Registration of an account and user information is required to use this service.
[STEP 3] Execution of the judgment procedure
If user information is registered on Visit Japan Web, purchase data linked to the National Tax Agency's system will be used for verification.
If the result is "GREEN"
Customs procedures are now complete.Please proceed to 03 "Check-in (boarding procedures) and departure".
If the result is "RED"
Customs inspection will be required.Please proceed to 02 "[Before Check-in (Boarding Procedure)] Customs Inspection (If the result is "RED")".
02. [Before check-in (boarding procedure)] Customs inspection (if the result is "RED")
If your customs inspection results in a "RED" rating, please follow the instructions of the customs officer to verify your purchased items.
If your items are marked "RED," a customs inspection is required. There is a "Customs Verification Area" near the customs kiosk terminal; please follow the instructions of the customs officer for the inspection. We will verify your purchase records against the purchased items, so please have your passport and the purchased items ready.
03. Boarding procedures and departure
After customs verification and inspection are complete, you will proceed with boarding and departure procedures.
Please proceed with check-in only after completing "01 Customs Verification Procedure" and "02 Customs Inspection (if the result is "RED")". Duty-free procedures cannot be completed after baggage check-in. Please be sure to complete the duty-free procedures before checking in. After customs verification, you do not need to present the purchased items, so you may put them in your checked baggage.
04. Refund Procedure *Only applicable for cash refunds
For cash refunds, please complete the procedure at a dedicated terminal or counter.
If you wish to receive a cash refund, please complete the refund procedure at a designated terminal or counter after completing departure procedures.
*Please note that refunds will only be issued in Japanese yen.
If you wish to receive a refund in a form other than cash, you can do so through our website.
The procedure varies depending on the duty-free store where you purchased the items. Please follow the instructions given at the duty-free store.
Information on where to complete the procedure
Customs KIOSK terminal
There are 12 units installed in front of counters J through M on the south side of the 3rd floor of the international terminal.
Available hours: 06:00-21:00
Customs Inspection Location
It is located on the 3rd floor of the International Terminal, in front of counters J-M on the south side, next to the KIOSK terminal.
Available hours: 06:00-21:00
Refund terminals/counters
It's located in the duty-free area after passing through immigration on the 3rd floor of the international terminal, next to the entrance to "HAKATA FOOD HALL".
Available hours: (Terminals) 06:00-21:00 / (Counter) 07:00-21:00
Related links (will take you to an external site)
[National Tax Agency] Special website for the "Refund Method"
[Japan Tourism Agency] Tax-Free Shopping in Japan Special Website