Fukuoka Airport Official Website

LANGUAGE

MENU
日本語 English 簡体中文 繁體中文 한국어
PAGETOP

Inquiries

Here you can find the answers to frequently asked questions as well as contact details for various departments.

Inquiry form

Frequently Asked Questions

  • Q

    Where should I contact if I lost something at the airport?

    A

    The department in charge will differ depending on where the item was lost.
    For contact information for each location, please refer to the “Lost and Found” section under “Contact Information.”

  • Q

    Can I call the Fukuoka Airport Information Center to change or cancel my reservation, or to be connected to an airline?

    A

    For changes or cancellations to your reservation, please contact your airline directly. Kindly note that the Information Center does not connect calls to airlines.
    You can find the phone numbers for each airline under  “Airline Information.”

  • Q

    How much is the parking fee?

    A

    The parking fee varies depending on the parking lot and the time of year.
    You can check the fees using the “Fee Simulation” on the “Car & Motorcycle / Parking Lots & Bike Parking” page.

  • Q

    Please tell me the items and size of baggage that can be brought onto the plane.

    A

    The items you can bring on board may vary depending on the airline. Please contact your airline directly for more information.
    You can find the phone numbers for each airline under “Airline Information.”

For other frequently asked questions, please check below.

Contact Information for Various Inquiries

For Flights
Flight Inquiries
  • For information on ticket prices, reservations, changes and the status of upcoming flights, please contact your airline directly.
    When dialing, please note that you cannot be transfered from one airline to another, so be sure to dial the correct number for your airline.

Airline Information

For Services & Facilities
Inquiries About Services & Facilities
Fukuoka Airport Information Center
    092-621-6059(Opening hours: 6: 20～22: 20)
    *Calls are recorded to confirm the contents of the inquiry and improve the service for the future.
    *Please be careful not to dial the wrong number
For Traffic Access
  • Fukuoka City Subway Inquiries
    • Subway Telephone Center
      092-734-7800(Business hours: 8: 00～20: 00)
    *Please be careful not to dial the wrong number

    Fukuoka City Transportation Bureau website

  • Highway Bus Reservations
    • Kyushu Highway Bus Reservation Center
      092-734-2727(Business hours: 8:00 am- 7:00 pm)
      (Language support: Japanese, Korean, Chinese, and English)
    *Please be careful not to dial the wrong number

    Kyushu Bus Network Portal Site

  • Other Routes and Express Buses
    • Airport Bus Information Center (Hours: 8:00-19:00)
      0570-00-5520
    • Nishitetsu Customer Center (Weekdays, Saturdays, Sundays and holidays, business hours: 8:00-20:00)
      050-3616-2150
      0570-00-1010
    *Please be careful not to dial the wrong number

    Nishitetsu Bus Information

  • Inquiries About Car Parking and Lost Parking Tickets
    • Domestic Terminal / international Terminal parking lot
      092-611-4200(Working hours: 7: 00～23: 00, open year-round)
    *Please be careful not to dial the wrong number
For Immigration Procedures
  • Inquiries About Immigration Procedures
    • Fukuoka Regional Immigration Bureau
      092-717-5420
    • Fukuoka Regional Immigration Bureau, Fukuoka Airport Branch Office (International Terminal Building)
      092-477-0121
    *Please be careful not to dial the wrong number

    Ministry of Justice, Import and export management department

  • For inquiries about duty-free, luggage procedures for prohibited and restricted goods, and other customs procedures.
    • Fukuoka Airport Branch Customs
      092-477-0111(Opening hours 7:00～22:00)
    *Please be careful not to dial the wrong number

    Fukuoka Airport Customs Branch

  • For inquiries about bringing animals through the airport such as pets, products made from meat and any other animal-related queries.
    • Animal Quarantine Station, Fukuoka Airport Moji Branch
      092-477-0080
    *Please be careful not to dial the wrong number

    Animal Quarantine Station

  • For inquiries about bringing plants, fruit and vegetables through the airport, and other matters related to quarantine.
    • Moji Plant Protection Station/ Fukuoka Airport Branch Office
      092-477-7575
    *Please be careful not to dial the wrong number

    Plant Protection Station

  • For inquiries related to imported food affecting health such as international infectious disease prevention and quarantine.
    Fukuoka Quarantine Station/ Fukuoka Airport Branch
    • For inquiries related to quarantine or health
      092-477-0207
    • For inquiries related to the import of foodstuffs
      092-477-0208
    *Please be careful not to dial the wrong number

    Fukuoka Quaratine Station

For Lost and Forgotten Items
  • Inquiries Regarding Items Lost or Forgotten at the Airport
      • Please use "find chat" to inquire about lost items.

      find chat

  • Inquiries Regarding Items Lost or Forgotten Outside the Airport
    • Fukuoka Airport Police Station Accounting Department
      092-621-0110(extension：231)
    *Please be careful not to dial the wrong number
  • Inquiries about items lost or forgotten on the plane or at the check-in counter
      • Contact the relevant airline or the check-in counter to get information about lost items.

      Airline Information

  • Inquiries Regarding Items Lost at the International Terminal Gate

    • Fukuoka Airport Branch Customs
      092-477-0111(Opening hours 7:00～22:00)
    *Please be careful not to dial the wrong number

    Fukuoka Airport Customs Branch

For Aviation Noise and TV Interference
  • For Aviation Noise and TV Interference
    • Inquiries About Aviation Noise and TV Interference
      092-260-5945(main) Reception hours 8: 30～17: 15 (weekdays only)
    *Please be careful not to dial the wrong number

Useful Links

About Fukuoka Airport Information Counters

  • We provide takeoff and flight information, hotel information,and information about transportation links in and out of the airport. 
    If there is anything that we can help you with, please feel free to inquire.

Domestic Passenger Terminal Building

International Passenger Terminal Building

  • Contact Us by Phone
    Fukuoka Airport Information Center
      092-621-6059(Opening hours: 6: 20～22: 20)
    *Calls are recorded to confirm the contents of the inquiry and improve the service for the future.
    *Please be careful not to dial the wrong number

Inquiries via Web

Inquiries

We will respond to your inquiries between 9:00 to 17:00.
Please understand that it may take some time to answer or we may not be able to answer depending on the content of the questions.